Welcome to Southfields Physiotherapy

"More than just a physiotherapy clinic"

We are an injury, rehabilitation, movement and performance training clinic and offer a wide range of health and wellbeing services for adults and children. Our mission is simple: to deliver clinical excellence and great patient care. We aim to help you improve your overall wellbeing, relieve pain or discomfort, and restore optimal movement and function. Our interdisciplinary and holistic approach offers you a great combination and choice of treatments so you can enjoy life to the fullest.

  • All
  • Biomechanics
  • Lifestyle
  • Movement
  • Performance
  • Pilates
  • Rehab
  • Running
  • Sport
  • Wellbeing
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OUR FOCUS IS ON YOUR HEALTH

We’ll help you with the long-term management of your condition, injury or performance goal. With our wide range of movement-based, health, corrective and treatment services, we’ll help to improve your function, performance and overall wellbeing. Whether you’re a sportsperson or want to feel healthier and fitter for everyday life, our highly professional and passionate team can help.

 

Movement

 We believe that the goal of training and rehabilitation is not to change how the body looks, but to improve how the body moves. Quality of movement precedes quantity.

Rehabilitation

We will aim to restore normal function in the shortest time possible and provide a functional and holistic approach to both training and rehabilitation helping you improve long-term.

Performance

We understand the demands required to achieve optimal performance without risk of injury and can help clients develop more efficient biomechanics for all types of sports.

 

MOVEMENT IS NOT A CHOICE, IT'S A NECESSITY

These terms of service ("Terms", "Agreement") are an agreement between Southfields Physiotherapy Ltd. ("Southfields Physiotherapy Ltd.", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the https://www.southfieldsphysio.co.uk website and any of its products or services (collectively, "Website" or "Services").

Backups

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer from Southfields Physiotherapy Ltd. to you any Southfields Physiotherapy Ltd. or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Southfields Physiotherapy Ltd. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Southfields Physiotherapy Ltd. or Southfields Physiotherapy Ltd. licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Southfields Physiotherapy Ltd. or third-party trademarks.

Disclaimer of warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Southfields Physiotherapy Ltd., its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Southfields Physiotherapy Ltd. has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Southfields Physiotherapy Ltd. and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Southfields Physiotherapy Ltd. for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Southfields Physiotherapy Ltd. and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of London, United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in London, United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are is free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact us.

This document was last updated on May 3, 2017

Claiming through your medical insurer:

Southfields Physiotherapy is an approved physiotherapy clinic with BUPA and AXA and is recognised by most insurers. All of our physiotherapists are members of the Health and Care Professions Council (HCPC). BUPA and AXA patients will need to provide us with your policy number, authorisation code and - where it applies - pay any excess amount prior to commencing treatment. Your claim will be handled in accordance with our medical claims policy below.

Patients who have private medical insurance with anyone other than BUPA or AXA are requested to pay the clinic directly for treatment and you will be provided with an invoice to submit to your insurer.

If you are claiming for treatment through your medical insurer we kindly ask that you read the following medical claims policy as it contains important information which relates to your medical insurance claim.

Medical claims policy:

Southfields Physiotherapy acts only as a healthcare provider; it remains at all times the patient’s responsibility to know and understand all the terms of their policy cover which they currently hold with their respective medical insurer. Management of the policy is strictly between the patient and their insurer, and Southfields Physiotherapy as a healthcare provider, beyond treatment, is merely a facilitator in the invoicing process.

It is the patient’s responsibility to ensure that they obtain approval from their medical insurer and will be required to provide Southfields Physiotherapy with their policy number, authorisation code and to pay any excess amount which is payable upfront prior to commencing treatment.

If the information above is not provided the patient will need to pay for their appointment and claim this back directly with their medical insurer. Southfields Physiotherapy will not refund any appointments where retrospective approval has been agreed with the patient’s insurer. Any excess amount which is not applied to a claim will be refunded to the patient at the end of their treatment episode.

It is the patient’s responsibility to ensure that throughout their claim they contact their medical insurer directly to confirm their approved - or remaining - number of sessions related to their current claim. Shortfalls to outpatient benefits and policy terms may affect the patient’s current claim or insurance policy. It is the insurer’s responsibly to inform the policy holder of all the terms which apply to their medical insurance claim and policy terms.

Any information that Southfields Physiotherapy provides to the patient will be based on our records and may not be accurate in relation to the patient’s individual policy cover as we have no access to this. Therefore Southfields Physiotherapy cannot accept any responsibility if a patient’s claim is unsuccessful, and the patient will be liable for immediate payment as requested by Southfields Physiotherapy should there be any excess or shortfall applied by their medical insurer.

Under Data Protection Law we may not attempt to gain any information about your policy and therefore Southfields Physiotherapy does not negotiate anything with the medical insurer on behalf of the patient as this information relates only to the policy holder.

Requesting further treatment:

You may request further treatment from your insurer in cases where the therapist has agreed that there is clinical reason to do so. Please ask at reception for details of how to request further treatment following discussion with your therapist.

When Southfields Physiotherapy requests treatment for a patient, we do this with a team of therapists who assess your treatment plan and may approve more treatment sessions. This team is often not connected to those administering your policy and your policy management is strictly between you and your insurer, and any healthcare provider, beyond treatment, is merely a facilitator in the invoicing process.

Once the request has been submitted to your insurer Southfields Physiotherapy will inform you by email and you will then need to contact your insurer directly to confirm the number of approved sessions, check if an excess applies to your policy or whether you may have a shortfall of outpatient benefits relating to your claim or policy. It remains your responsibility to know and understand all the terms of your policy cover. Please note, it takes most insurers three to five days to process the request for further treatment.

Outstanding Payments:

Patient relationships are as important to us as patient care and we aim to receive all outstanding payments from patients affably and within the requested time. In the unlikely case where payment is not received for treatment we have already provided we will regrettably pass this onto our credit control team for formal collection. All treatment fees, interest and charges to recover the debt will be the liability of the patient.

If you are unsure at any stage, then please contact your insurer directly to discuss your claim.

ENHANCING YOUR LIFE

We know that you want to get back to living your life without pain or discomfort and we will get you there as quickly as possible by delivering the most effective treatment. Not only is it great care you will receive from us, but we hope to empower and encourage you along the way. 

  • About
  • Team
  • FAQ
image Southfields Physio

Your Interdisciplinary Healthcare Clinic

Since establishing our clinic in 2005, we’ve been on a mission to provide the very best healthcare, fitness, and movement education to our patients by providing a professional and high-quality service, yet always with our personal and friendly touch. After all, it’s why our patients have grown to love us.

Meet The Team

Our team of highly qualified and dedicated professionals who strive to work as a team to facilitate your return to optimal health. Passionate, dedicated and professional. Meet Our Entire Team

imageIrene AllenFounder & Director

imageSheldon AllenCo-Owner & Director

imageLesley OliverPractice Manager

 
It's my first visit!

Please arrive 5 minutes before your scheduled appointment and our reception team will assist you in completing your treatment consent form. You will then be met by your physiotherapist, trainer or practitioner and they will orientate you within our clininc.

What shall I bring?

Any GP or specialist referral letter, investigations and any relevant reports such as X-rays or MRI scans. Where appropriate please bring sports shoes/trainers or orthotics you normally wear. A pair of shorts should you feel uncomfortable being assessed in your underwear or comfortable clothing.

I am claiming through my insurer, what information do I need?

We are an approved physiotherapy provider with BUPA and AXA and recognised by most insurers. If you are a BUPA or AXA patient we will submit your claim in accordance with medical claims policy. For all insurance claims, please read our Medical Insurer Policy

We also offer...

  • Gait and Running Analysis +

    Are you running and finding you are constantly plagued with injuries you can't seem to shift? Do you want to Read More
  • 3D Movement Analysis +

    The Functional Movement Screen (FMS) is an innovative system used to evaluate movement pattern quality in clients and athletes. Read More
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What our patients are saying...

  • Physiotherapy services are very good. All the physiotherapists I have had have been very knowledgeable and nice to work with. They have been helpful at a tough time.
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RECOGNIZED AND APPROVED

We are a BUPA and AXA recognised network provider and are recognised by all insurers.

All of our physiotherapists are members of the Health and Care Professions Council (HCPC) and members of the Chartered Society of Physiotherapy (CSP)

If you are claiming for treatment, please read our Medical Insurer Policy before starting your treatment with us.

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